Privacy Policy
Effective Date: June 12, 2026
Shift Arrow Group LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, request a quote, make a payment, communicate with us, or use our services.
Information We Collect
We may collect information you voluntarily provide, including your name, business name, email address, phone number, website URL, project details, service interests, budget range, timeline, messages, and any other information you submit through our website, forms, email, invoices, or other communication channels.
We may also collect basic website and usage information, including pages visited, device type, browser type, general location data, referral source, site interactions, and similar technical information. This may occur through Squarespace, analytics tools, cookies, or similar technologies.
Payment Information
Payments may be processed through third-party payment providers such as Stripe. We do not store full credit card numbers or full payment card details on our website. Payment information is handled by the payment processor according to its own privacy and security practices.
We may receive limited payment-related information, such as customer name, email address, payment status, invoice status, subscription status, transaction date, and amount paid.
How We Use Information
We may use collected information to:
Respond to project requests, questions, and service inquiries.
Provide website development, SEO support, digital tools, automation support, website maintenance, consulting, or related services.
Prepare quotes, invoices, payment links, project recommendations, or service plans.
Communicate about active or potential projects.
Manage client relationships and customer support.
Process payments, subscriptions, refunds, and billing records.
Improve our website, services, marketing, operations, and customer experience.
Track general website performance, lead sources, and service interest.
Maintain business, accounting, tax, security, or legal records.
Protect our business, website, systems, clients, and users.
Client Website and Lead Tracking Services
As part of our website, SEO, maintenance, or digital support services, we may help clients track general website performance and lead-source information.
For client websites, we may help set up systems that send full customer inquiries to the client’s business email while sending limited lead-source information to a tracking sheet or reporting tool. Where possible, this tracking is limited to non-sensitive information such as submission date, form name, service interest, page source, and “How did you hear about us?” responses.
We do not sell customer contact information.
Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to help the website function, measure performance, understand visitor behavior, improve user experience, and support security or marketing needs.
You may be able to control cookies through your browser settings or through any cookie banner or privacy settings displayed on the website. Disabling cookies may affect how certain parts of the website function.
Third-Party Services
We may use third-party services to operate our website, process payments, manage forms, store information, send communications, automate workflows, track analytics, or provide services to clients.
These may include platforms such as Squarespace, Stripe, Google tools, Zapier, email providers, analytics tools, domain providers, hosting platforms, or other business service providers.
These third parties may collect and process information according to their own privacy policies, terms, and security practices.
How We Share Information
We do not sell personal information.
We may share information only when reasonably necessary to:
Provide requested services.
Respond to inquiries.
Process payments or invoices.
Operate, maintain, or improve our website and business systems.
Work with trusted service providers.
Communicate with clients or prospective clients.
Comply with legal, tax, accounting, or regulatory obligations.
Protect our business, rights, property, website, users, or clients.
Transfer business records in connection with a merger, sale, restructuring, or similar business event.
Data Retention
We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, supporting tax or accounting needs, complying with legal obligations, and improving operations.
Data Security
We take reasonable steps to protect information we collect and use. However, no website, email system, payment system, online form, automation tool, or electronic storage method is completely secure. We cannot guarantee absolute security.
Your Choices
You may contact us to request that we update, correct, or delete certain information, subject to legal, accounting, contractual, security, or business recordkeeping requirements.
You may also:
Choose not to submit a form.
Contact us directly by email.
Disable cookies through your browser settings.
Avoid using payment links and request another approved payment method, if available.
Unsubscribe from marketing emails if we offer them in the future.
Children’s Privacy
Our website and services are intended for adults and business users. We do not knowingly collect personal information from children under 13.
External Links
Our website may include links to third-party websites, client websites, social media pages, payment pages, or other services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
Shift Arrow Group LLC
Email: contact@shiftarrowgroupllc.com
Website: https://www.shiftarrowgroup.llc/